Terms & Conditions

1. About Us

Kiddy Compass™ is operated by KIDDYCOMPASS LTD, a company registered in Scotland (Company Number: SC873998). In these Terms & Conditions, "Kiddy Compass™", "we", "our", or "us" refers to KIDDYCOMPASS LTD.

You can contact us at: [email protected]

2. Acceptance of Terms

By accessing and using Kiddy Compass™ ("the Service"), you accept and agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Service.

You must be at least 18 years of age to create an account and use the Service. By creating an account, you confirm that you are 18 or older.

3. Description of Service

Kiddy Compass™ is a platform that helps families discover family-friendly venues, events, and activities. We provide information about venues, events, pricing, facilities, and parent-sourced insights to help you plan family outings.

We offer both free features and an optional paid subscription ("Family Premium") which unlocks enhanced features. Subscription terms are set out in Section 6 below.

Important: Kiddy Compass™ is an information and discovery service. We do not operate the venues or events listed on our platform. Bookings, entry fees, and interactions with venues are conducted directly with the venue operators, and we are not responsible for the quality, safety, or accuracy of any venue or event listed on our platform.

4. Accuracy of Information

While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy, completeness, or reliability of any information on our platform. Pricing, opening hours, availability, age suitability, and other details may change without notice.

Some content on our platform, including parent review insights, may be generated or summarised using artificial intelligence. While we review this content for accuracy, it should not be relied upon as the sole basis for decisions about venue suitability.

We strongly recommend: Always verify information directly with venues before visiting, especially regarding pricing, availability, accessibility, and any special requirements for your family.

5. User Accounts

To access certain features (such as saving favourites, receiving personalised recommendations, and subscribing to our newsletter), you may need to create an account. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Providing accurate and complete registration information
• Keeping your account information up to date
• Notifying us immediately of any unauthorised use of your account

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these terms.

6. Family Premium Subscription

Kiddy Compass™ offers a paid subscription called "Family Premium" ("the Subscription") which unlocks enhanced features including parent review insights, age-matched venue picks, premium search filters, custom wishlists, and a personalised weekly email shortlist.

6.1 Pricing

The Subscription is £2.99 per month. We may change the subscription price from time to time. Existing subscribers will be notified by email at least 30 days before any price change takes effect. If you do not agree to the new price, you can cancel before it comes into effect.

6.2 Payment Methods

• Web (browser): Payments are processed securely by Stripe using your credit or debit card.
• iOS App: Payments are processed through Apple's in-app purchase system and charged to your Apple ID. Apple's End User License Agreement, terms, and refund policies also apply to Subscriptions purchased through the App Store.

6.3 Auto-Renewal

The Subscription renews automatically at the end of each monthly billing period at the then-current price unless cancelled.

• Web: Renewal is processed by Stripe on the anniversary of your start date.
• iOS: Renewal is processed through Apple and charged to your Apple ID within 24 hours prior to the end of the current period, unless auto-renew is turned off at least 24 hours before the end of the period.

6.4 Cancellation

You can cancel your Subscription at any time. Cancellation takes effect at the end of the current billing period — you keep full access until then. No partial-period refunds are issued for cancellations (see Section 6.6).

• Web subscribers: Cancel from your account settings or the Stripe customer portal linked from your account page.
• iOS subscribers: Cancel in your Apple ID subscription settings (Settings → Apple ID → Subscriptions). Cancellations on iOS must be managed through Apple — we cannot process them on your behalf.

6.5 Failed Payments & Grace Period

If a renewal payment fails, we will retry the payment and send you email reminders. You will retain premium access for up to 7 days while we attempt to resolve the issue. If the payment is not successfully collected within that window, your Subscription will be cancelled and premium access will be removed.

6.6 Refunds

We do not offer refunds for partial months, unused time, or change of mind, except where required by applicable law. In the United Kingdom, where you exercise a statutory right to cancel a new subscription within 14 days under the Consumer Contracts Regulations 2013 and you have not yet substantially used the paid service, you may be entitled to a refund of the most recent payment. Requests should be sent to [email protected].

For Subscriptions purchased through the Apple App Store, all refund requests are handled by Apple in accordance with Apple's refund policy. You can request a refund directly from Apple at reportaproblem.apple.com.

6.7 Third-Party Payment Disclaimer (iOS)

When you purchase the Subscription through the Apple App Store, Apple is the merchant of record, not KIDDYCOMPASS LTD. Apple is not responsible for the Subscription content, features, or customer support, and is not a party to the agreement between you and KIDDYCOMPASS LTD. Any issues with the content or functioning of the Subscription should be directed to us at [email protected].

6.8 Account Termination

If your Kiddy Compass™ account is deleted or terminated (by you or by us in accordance with these terms), your Subscription will also end. You will not be entitled to a refund for any remaining paid period.

7. User Conduct

When using our Service, you agree not to:

• Violate any applicable laws or regulations
• Post false, misleading, or fraudulent content
• Harass, abuse, or harm other users
• Attempt to gain unauthorised access to our systems or other users' accounts
• Use automated systems, bots, or scrapers to extract data from our platform
• Interfere with the proper functioning of the Service
• Use the Service for any commercial purpose without our prior written consent
• Upload or transmit viruses or other malicious code

8. Newsletter & Communications

If you subscribe to our newsletter or enable push notifications, you consent to receiving communications from Kiddy Compass™ including personalised activity recommendations, updates, and promotional content.

You can unsubscribe from our newsletter at any time by using the unsubscribe link in any email, or by managing your preferences in your account settings. You can disable push notifications through your browser or device settings.

9. Venue Owners & Operators

If you are a venue owner or operator using our owner dashboard, the following additional terms apply:

• Accuracy: You are responsible for ensuring that all information you provide about your venue (including pricing, opening hours, facilities, and descriptions) is accurate and kept up to date.
• Claiming a Listing: When you claim a venue listing, you confirm that you are authorised to manage that venue's information on our platform.
• Content Ownership: You grant Kiddy Compass™ a non-exclusive, royalty-free licence to use, display, and distribute the content and images you upload to our platform for the purpose of providing the Service.
• Compliance: You are responsible for ensuring your venue complies with all applicable laws, regulations, and health and safety requirements.
• Promoted Listings: If you opt into promoted listings or paid features, separate terms may apply as communicated at the time of purchase.

We reserve the right to remove or modify any venue listing that we reasonably believe contains inaccurate information or violates these terms.

10. Venue Submissions

Users may submit venue suggestions through our platform. By submitting a venue, you confirm that the information provided is accurate to the best of your knowledge. We reserve the right to review, edit, or decline any submission at our discretion.

11. Intellectual Property

The Kiddy Compass™ name, logo, and branding are trademarks of KIDDYCOMPASS LTD. All content on our platform, including text, graphics, logos, icons, images, and software, is the property of KIDDYCOMPASS LTD or its content suppliers and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on our platform without our prior written consent.

12. Third-Party Links & Services

Our Service may contain links to third-party websites, including venue websites, booking platforms, and map services. We are not responsible for the content, privacy policies, or practices of any third-party sites. Your use of third-party services is at your own risk and subject to their respective terms and conditions.

13. Limitation of Liability

To the maximum extent permitted by law, KIDDYCOMPASS LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to:

• Any inaccuracy in venue or event information
• Any experience at a venue discovered through our platform
• Loss of data or unauthorised access to your account
• Any interruption or cessation of the Service

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited by Scottish law.

14. Indemnification

You agree to indemnify and hold harmless KIDDYCOMPASS LTD and its directors, officers, and employees from any claims, damages, or expenses arising from your use of the Service or violation of these terms.

15. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes by posting a notice on our website and updating the "Last updated" date at the top of this page. Where changes are material, we will endeavour to notify registered users by email.

Continued use of the Service after changes constitutes acceptance of the new terms. If you do not agree with the updated terms, you should stop using the Service and may request deletion of your account.

16. Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law & Disputes

These Terms & Conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the Scottish courts.

We encourage you to contact us first at [email protected] to resolve any disputes informally before pursuing formal legal action.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

KIDDYCOMPASS LTD

Company Number: SC873998

Email: [email protected]