Absolutely love this place, I went with a club for a sleepover and ZAINA and HOLLY are my new besties like they were so nice and polite I genuinely felt and home. Would highly recommend. All the staff and so kind aswell x defo a amazing place to come would recommend to anyone

First time visiting Airhop Chelmsford today , the venue is amazing and the grandchildren loved it but the staff let it down so much . Literally zero personality from the staff that greet you , I made it known it was the first time visiting but was given no guidance or information. The person that served me had zero personality and I felt like an inconvenience for turning up there. Two for tuesdays is literally for one hour , which is not made clear on the website ! Within that hour the slides got open once and that’s because my grandchildren asked the very reluctant and miserable member of staff several times otherwise they wouldn’t have had the opportunity to use it. The same was for the duck and jump game thing . Very unprofessionally run ! Even down to the girl serving in the cafe who very reluctantly took my order for a coffee , no please or thank you and visibly miserable and again made me feel like an inconvenience for being at the venue spending ridiculous amount of money for an hour of rude miserable un helpful staff . Great venue but expensive for the rude service .

We had a really great experience at AirHop in Chelmsford. We actually arrived a bit earlier than our booked session, but a supervisor called Kenzie was incredibly helpful and sorted everything out for us. He managed to reschedule our session so we could go in earlier and made sure we had everything we needed before heading into the park. Once we got inside, Kenzie was still around and it was clear we could go to him if we had any questions. It was really reassuring knowing someone was there and happy to help. At one point we had a small issue with our locker not opening, and he was straight over to help us sort it out quickly. The facilities themselves were excellent — everything was clean, well organised, and the park had loads of great areas to use. You can tell it’s well run. The rest of the staff were also top draw: friendly, welcoming, and always happy to help. Overall it was a brilliant visit and the customer service really stood out. Big credit to Kenzie and the whole team for making it such an enjoyable experience. We’ll definitely be coming back.

Special thanks to the friendly and helpful staff. My children had a great time, thanks to the high-quality, safe facilities, a well-maintained air-conditioned environment, and a peaceful atmosphere.

2hrs of great fun. Lots to do, the slide, basketball and dodge arena being hot spots. Have done clip and climb too and loved it! Went on a Sunday but didn’t feel at all crowded. Helpful staff and clean toilets. Also free lockers to put your belongings.