My children love this place. Lots of activities. It is clean and spacious. Value for money is excellent, particularly with the discounted ultimate summer pass. The cafe is also good for refreshments. Finally, I have to mention the staff who are really friendly and professional.

Avoid - Not Friendly To Kids Unfortunaetly I have had to delete my previous very positive review, and replace it with as follows: I visted Air Hop on the afternoon of Tuesday the 30th. We arrived just after opening (3pm-ish) with my 2 year old son. We were told he was too young to go in as two 'big kid' parties were due in and he might get hurt. On enquiry the two parties were due at 4pm and 5pm. I asked if we could have a quick jump around as unfortunetly we had acciently promised my little kid he could go and play; and be gone and clear before the party arrived. A big NO was the answer. I popped to the loo before leaving, to find the place was completely empty and I could hear the staff laughing around in a back room. They simply couldn't be bothered to let us in. My son was very upset and the business lost sales for 2 adults and one toddler, plus drinks, etc. - all due to laziness and selfishness. Generally, for people to make/allow a little kid to be so needlessly upset raises questions. From a business point of view; if my own staff were willfully turning business away there would be serious repercussions. The headline of this review will also likely cost the business further.

Great visit and good value for money given all of the activities available. It’s clean and tidy too. The staff are very warm and friendly. My only suggestion is that the lack of healthy snacks and drinks could be improved on, but the coffee had was lovely and the food they had did look very nice.

I took my 2 granddaughters here on 13 April and they loved it. They are 10 and 7. It was definitely a good experience for them and they would love to return.. Staff were helpful when the sign in process was taking place and also when I lost sight of one of my granddaughters! Thought the cafe was expensive so take your own treats!

I would especially like to highlight Kassey for her outstanding customer service. She handled a quite unpleasant situation calmly, professionally, and very efficiently. Her approach was thoughtful and reassuring, and she resolved the issue quickly, which made a big difference to our experience. All team members were extremely helpful and worked together like a family group, creating a welcoming and supportive atmosphere. It was clear that the staff communicate well and support each other, which reflects great leadership. Kassey showed excellent professionalism and leadership, making us feel valued as customers. Thanks to her handling of the situation, we left feeling very satisfied and impressed. She clearly runs the place very well, and we would happily return again and again because of the positive experience she created.