Didn't get chance to let my grandchildren play in this establishment due to a private party being held but with NO NOTICE of the place being closed to outsiders. Before I went I checked their website for prices, ages, and most importantly whether I needed to pre-book and the website distinctly advertised that pre-booking was not needed, nothing about it being closed for a private party NOTHING, so a great big THANK YOU to the owners of this place for making 2 young children cry. I noticed it was busy and guessed there was a party but there was nothing to say we couldn't enter so we got through the doors, parked the buggy, children's coats were off, they started to play then I am told by a nice lady that it was closed due to a private party, I explained that I had checked the web site etc but all she could do was apologize and it was only at that moment that a sign was put on the door stating closed due to private party. I won't be taking my grandchildren back, if this is how you treat customers I won't be giving you my money, it is disgraceful that you think upsetting a 2year old is ok, in my book it isn't. Maybe you should think of making your future customers aware that it is closed before any more children are reduced to tears

We joined a SEN session this afternoon, it was refreshing to see a SEN session at a reasonable time of the day! Each family had a designated table which was a lovely touch and great to have a ‘base’ to head back to for drinks etc. The staff were lovely and really friendly, the hot chocolate and panini were also lovely and reasonably priced. The numbers were limited which made the session ideal and not overcrowded at all. We didn’t make it into the sensory room this time but maybe next time we come! Lots of different zones to explore and the soft play area was also a big hit! Thank you for a lovely session ☺️

Fantastic place .. we liked it before and we like it now .. we’ve been twice this week and I expect we’ll be regulars … coupla points though .. more dolls and dolls clothes please… lotsa kids sharing a few dolls lead to upset (twice) … lovely staff … good atmosphere … glad u r open again! Btw some internet pages still state that u r temporarily closed .. I know you’ll want to correct that! :) Hey .. we’re back again … first break since starting school .. still live the place but please turn some heating on !!!!!!!

Visited Dinky Town yesterday with my three year old grandson and he really enjoyed it. I hadn’t been for a while but received the same lovely warm welcome from Katie and her mother that I remember from before. Hugo loved his milk and cookies and me my tea, but because of the time of day we didn’t eat more, I observed there was the option to, with a variety of food on offer. The toilet is spotless which I think is very important in a busy play area and the toys and surroundings are kept really well. Looking forward to seeing you again. Thank you for a brilliant time.

Fantastic experience - my son absolutely loved the play area, dressing up and driving around in a fire truck. The food is all prepared freshly and on site - tasty and good value Fantastic place to visit - will definitely be back next time we’re in the area!