Disappointing Experience – Poor Customer Service We visited today with our 5-year-old son and 1-year-old daughter and unfortunately left feeling very disappointed. Our son was asked to leave the baby area as he is over the age limit. He did so immediately without any argument. However, we noticed several other children who also appeared to be over the age limit (although under 5) continuing to play in the same area without being spoken to, making it feel as though the rules were being enforced inconsistently. A little later, our son briefly helped his 1-year-old sister into the baby area before leaving. Almost instantly, a member of staff made an announcement over the tannoy telling him to get out. He wasn't playing in the area—he was simply helping his younger sister. When we politely questioned whether our son was being singled out, the staff member's response was dismissive, simply stating that she had "already told us the rules." During the conversation, she even stopped midway to serve another customer before returning to us, with no apology or acknowledgement that we were trying to raise a concern. We asked to speak to a manager but were abruptly told there wasn't one available. Again, there was no apology or attempt to resolve the situation. We fully understand that rules exist for a reason and have no issue with them being enforced. Our disappointment lies in the inconsistent application of those rules and the rude, dismissive attitude of the staff throughout our visit. As local residents, we had hoped this would become somewhere we visited regularly with our children. Sadly, after today's experience, we won't be returning.

We thoroughly enjoyed our visit to Ferdi's. Our daughter who is under two really enjoyed playing with the other children in the toddler area, and the breakout rooms. We also went in the older soft play area, because the slides were bigger. 😂 I recommend this softplay for children of all ages, as there is so much for them to do. The food is also very reasonably priced and was fresh, and tasty. The children's lunchbox was ideal for my daughter. She polished off the lot! Compared to the softplays we've been to in Hampshire, this one is very well equipped for families with young children, and there's no time limit. So once you're there, you can stay as long as you like. 😄 We loved it and will definitely come back if we're in the area. The only thing that I'd change is the area next to the conservatory, because if you're sat there eating your lunch, the sea of paving slabs looks very sad and drab. I think that with the addition of some landscaping or pots and plants and maybe some benches, this area could be a lot more inviting. It's certainly large enough! Thank you Team Ferdi for a great visit and for making us feel so welcome! 😁

First time coming here with my children and was very happy had a range of different things to keep children occupied, was very clean and food was good, very fair price to get it and no time limit either. The staff was very polite and professional.

Very unhygienic. Food everywhere in the soft play area. Children's personal clothes and toys left laying around in the soft play. Unsure when any of the equipment was last actually cleaned. There were 3/4 year olds in the 2 and below only section with no monitoring from the staff. Some of the dress up sections were empty as things being moved and not put back. Staff not monitoring the play area to keep things somewhat tidy so children can actually enjoy playing. Seating around the edge of the toddler soft play made it feel very uncomfortable, as it felt you were being watched by strangers. We lasted 30 minutes and left!

Our children had a wonderful time playing here last week. Staff were friendly and welcoming. We love the lay out as have a 18month old and nearly 4 Yr old. We go to lots of soft plays and love how they mixed the soft play and the little villages for Immaginative play! All round fab experience. Thanks ❤️