I would not recommend booking your kids party here. As an adult attending someone else’s party the way the staff treated the parent of the birthday child was awful. One particular staff member was very rude to her twice, the first occasion was due to a simple request if the food could be provided any earlier as the children were starving. Absolutely no problem if it couldn’t be, but the reply was aggressive. The second was when a child had not been put down for a lunch, no one had been blamed but the staff member was so quick to say it wasn’t her fault. The child just needed some food, instead there was a long conversation about who was to blame. Then when the children did get to eat they were sent to the hottest room and rushed to eat their lunch. The lights were dimmed and the cake brought out before the kids had eaten half their meals. Which was then thrown away, such a waste of food. From the staff interactions I saw I will never consider spending hundreds on my kids party to be treated so badly.

Love that you pay and can stay for as long as you want. No specific time slots. And the building is secure so don't have to worry about your children leaving if you can't see them

Took our grandson 2½yr to imagine during term time and it was very nice as there wasn't that many children there. Went there in school holidays and it was packed with a very long queue and one person checking people in. Imagine is great to go to during term time if you have a younger kiddy as theres no chance of them being balled over by older kids. Very clean, staff very helpful and pleasant. I strongly suggest to imagine that at you most busy times is to put a second person on the till so the queue isn't waiting so long. Also if you dont already have a time limit for play, so you have a nice turnover of guests and spreading the intake of people and kids.

Good place for children to play however big disappointment when we arrived on Friday at 1 30pm to find out it's only open for an hour. Not at the entrance but once we have been told the place is due to close in half an hour. With all the respect , I understand that times are updated on your website however when we mentioned Google opening times the lady said that Google has nothing to do with them and their opening times . Does this also mean reviewing the place on Google also doesn't have anything with you ? Not the kind of excuse to be told upset children . We wouldn't of stayed and went somewhere else but traveled from another town to spent money for pretty much 40 minutes play. Update your times on Google .

An amazing place to bring and lose the kids for a few hours. It's huge! The toilets are clean, with plenty of seating, entry and drinks are fairly priced, have a massive main soft play area for 3+years-ish, medium baby soft play area for up to 3 years-ish, a pit in the corner for cars, houses etc, 5-a-side soft football pitch. Looks clean and maintained every time we have been here. My 2 boys aged 5 & 10 prefer this one to all the ones in south east Kent!!