I've been here back in November with my two year old son. Prices are fair and reasonable. However, it was very cold, we kept our coats on and obviously that made climbing etc pretty uncomfortable and restrictive. So we've only stayed for 1.5hrs because it was absolutely freezing. I am not sure if it's always like that or maybe it was a one time situation. But I would like to come back again and give this place another chance. At the moment, I can't really recommend this place. I may change my opinion and update the review in the future but in the meantime, I will leave it as it is. Update* been there again a few days ago. Just want to add that the food isn't great at all. My child does not eat any of the food they had there apart from sweet section (of course). Pricing is rediculous. Especially for the quality of food, plain fries and a plain burger 8£. I would rather go to burger king next door but had no choice as was not allowed to give him the snack we had in our bags which is understandable from a business perspective. I did feed him before we went there but he got hungry again after less than an hour. Also not many healthy child friendly options available either. Playground is nice and play sessions are reasonably priced but food is expensive and poor quality. If you are planning to go there I would suggest to eat elsewhere prior. Coffee was nice. The owners response to negative comments on here put me off, as a person that worked in buisness and owned a small business I've seen all kind of customers, but the responses do not sound professional at all. Very defensive and aggressive replies which makes me worried that if I have a bad experience and "complain" I may get a response like this too😬

Took our Grandson here for the first time before visiting Bluewater, friendly staff, loads for our 1yr old to do, great value for money. We will definitely be returning again, also a nice snack / coffee shop.

Fun place for toddlers and children.they always seem exicted. Good variety of play. Food is very basic but warm and fresh. Clean environment. Parking limited but street parking is available. Each group has an assigned worker so it helps. Bday rooms are clean and large enough for the children. Its a great place to relax as parents while children play and ypu can still keep an eye on them. Toilet is okay too.

My boys had their birthday party at madplay today and they had so much fun! It was easy to book, the host was lovely and really good with the children. Added party bags, made everything stress free for me! All the staff were so lovely and helpful. My little party of kids had an amazing time! Would definitely have a party there again and highly recommend! Thank you so much Finley&albie x

Good solid soft play with a hidden bouncy castle being the highlight for our little ones. 19 pounds for a family of 4 for 2 hours of time.