Came with the kids on a whim - the lady on the desk (think she introduced herself as Charlotte) was very helpful in explaining everything and was so great with the kids. Will definitely be coming again. The play areas were clean and well-maintained and the kids had a blast. All round amazing experience.

Having visited many soft play centres across Sussex and Kent, this was unfortunately by far the less enjoyable experiences we've had. The soft play facilities themselves are actually very good, the food was enjoyable, and the staff we interacted with at food counter were friendly and helpful. However, the venue does not appear to operate a booking system, which resulted in significant overcrowding during our visit. The car park was extremely congested, with vehicles parked wherever space could be found even on single yellows and pavements just to attend. Inside, the environment felt very noisy and chaotic. A particular concern was the lack of supervision within the play areas. Older children were frequently pushing past much younger children without consideration, while very young toddlers were using equipment intended for older age groups without visible parental supervision. Even when a small percentage of children had parent supervision it was clear where the lack of care or basic principles had come from. During our visit, there appeared to be no active monitoring of the play areas by staff just juice the kids up on sugar and watch them go. The venue has a strict policy regarding outside food, even for what may be genuine dietary or personal reasons. As a result, families are limited to the food options available on-site again to upsell the play and eat option prioritising profit over experience. It's disappointing because the facility has a great deal of potential. With better capacity management, clearer supervision of the play areas, and a greater focus on the overall customer experience and safety, it could be one of the better soft play venues in the area. Unfortunately, our experience suggested that maximising visitor numbers may currently take priority over maintaining a comfortable and well-managed environment.

First time visiting with my high energy 4yo today! We popped in while my car was being repaired and stayed for 2 hours as LO was having so much fun. Big and spacious so lots of room to play and explore! We did the play and eat deal and he liked the pizza. Works out great value. Good selection of drinks and snacks too! I had a lovely cappucino and cake! Friendly and helpful staff. All in all a fab visit and now we know it is there we will definitely be back.

I've visited this place multiple of times, my son loves it here, and it was his choice of place to come for his 8th birthday. Upon entering this place we were greeted but unfortunately some of the family were still coming into the building, I let the people behind me be served. Because it was so noisy, I couldn't hear the woman saying was we eating? This could've been repeated once the whole family had come in. I asked if they still done the deal play and eat, which the woman said yes I did ask you, me and 2 other adults also 1 child never heard her say that to me. So instead of paying an extra £2 each for 5 children. I'm left with only the choice of paying full meals. Even when asking for a refund and to pay the play and eat deal I was then refused. I'm very disappointed in this, as I'm sure something could of been done to change this. We spent alot to get in here 3 adults and 5 children! All we asked is could we pay the extra £2 each so they could eat. The answer was no you were asked at the door. I will not be returning here, I'm actually appalled.

I have visited Monkey Bizness Lewes multiple times with my child, as well as with friends and family. We tend to go mainly for convenience, usually once every six months or when other options are limited. That said, it is a fairly large space and does a good job of keeping children entertained. Compared to similar venues, it is one of the better soft play centres I’ve been to, and I would recommend it overall. However, I do feel it is slightly on the expensive side, although they do offer off-peak and peak pricing options. Parking can be a bit of a challenge. While there is plenty of parking available outside, it is often full, meaning you may need to drive around the nearby industrial area to find a space. I haven’t had much direct interaction with the staff beyond the standard check-in process, but from signing in and paying, everything has always seemed organised and perfectly fine. Overall, it’s a solid option for children’s entertainment, particularly due to its size and convenience.