Lots of building work being done to improve the station plenty of volunteer staff around, but could have done with better organization Great value bacon rolls in the Buffet :) A relatively new heritage line, but with some work over the next few years it will hopefully turn into something great.

We came for the Teddy Bear Picnic and had the most lovely day out. A magical experience start to finish, with a clean, tidy, cozy-feeling station at both ends, and friendly and approachable volunteers at every point of the experience. First time ever on a steam train; kids loved it, and it was long enough for them to enjoy the ride but not long enough for the dreaded boredom to kick in. Very reasonable pricing, good timings in both directions, and a very cool little museum and gift shop, both of which simply oozed nostalgia, timelessness, and Englishness

DO NOT BOOK Today we attended an ‘experience’ booked for more than 100 foster carers and the children in their care. It had been advertised as a magical train journey, complete with hot chocolate and festive fun for everyone. What we actually received was appalling. The train we were put on was the most disgusting and visibly damaged mode of transport I have ever had the displeasure of using. The seats were soaking wet from leaks in the roof, there was water all over the floor, and the entire carriage was filthy. It looked as though a mop had never once been near the place. To make matters worse, there wasn’t a single decoration or hint of Christmas anywhere. The company knew full well that this booking was for some of the most vulnerable and deserving children in Plymouth. Yet they made absolutely no effort. When concerns were raised, the tone and response from staff were nothing short of outrageous. We genuinely try to support local businesses, but this was an exceptionally poor effort from a company that seems to lack both ethical standards and basic empathy. I strongly recommend spending your money at the South Devon Railway instead, where the experience we had only a few months ago was a hundred times better.

Such a brilliant railway, so much love and attention to detail put in. We’ve just had a birthday party on the train, it was so reasonably priced and the hard working volunteers couldn’t do enough for us. They really put everything into making our day special and we all had the best time. Thanks so much to all the team for such a fun day! Well worth doing this for a kids birthday party, you won’t regret it. We’ll be back again if you’ll have us :)

My wife had a drive a train experience booked on this railway. The staff, who I found out to be all 100% volunteers, were some of the most friendly and helpful staff to find on any preserved line. We had the most excellent day and it was well worth the travel down from South Yorkshire to spend a few hours there. If you are in and around Plymouth we recommend a visit, but check they are open first! A great day and a great railway, keep up the excellent work guys! We'll be back......