Went in a few weeks ago at 1030am and I have a disability which mean i can't sit on the hard chair, and was sitting on the sofa chair was having my breakfast and a staff member came over and told me an the other elderly people also their with the grandchildren to move from those seats ans sit on the small chairs as that was for larger families even when the place was empty, I would have moved if that space was needed for a larger group but as we were a smaller number we were told to move out the seats which is quite rude of her to say that as we also were paying customers would not recommend

The place had a funny smell like dampness the play area is small all cramped together. The food prices are premium to high for the place

Awesome place! Staff are just so so lovely can't do enough to help and my son just loved it! As did my 5 month old, so much for babies which I've never seen as much in other soft plays for babies, soft play area for the big kids is just awesome! Bouncy castle in the middle of it! Yes please!

You get the impression that all the attention has been put into the 0-4 area and the rest has been left to rot. I know it’s an older building but when you walk in, it smells old. The main area was dark and dirty, half the flooring was padded and the rest wasn’t which meant that my kids were constantly tripping up. All just a bit dated. Was probably a great place 10 years ago. 0-4 area was ok but there’s not enough to hold their attention. My 3 year was bored very quickly. Probably better for under 3s. All just a bit disappointing. Probably ok for the little one’s if you’re local but wasn’t worth our trip

Had a wonderful time here for my daughter’s birthday party on Sunday. The communication has been great, staff answered any questions I had via email. When we arrived we were greeted right away by Ella at the front door, she was our party host and nothing was too much trouble for her. We went for the bronze package which was great value and it included a lovely bright party room. Ella didn’t stop for a moment, and was great with the kids. I forgot to get the kids dessert orders before the party, and Ella ran about the soft play asking all of their preferences (ice cream or candy floss). She even helped make sure one of the younger siblings got their food and dessert to take home in a doggy bag as they were having too much fun in the soft play to sit for the meal. Didn't have to worry about a thing, she made sure everything was timed perfectly. Would recommend Ruff and Tumble in a heartbeat, don’t understand how anyone can criticise.