The venue itself is great, and it's a brilliant place to visit. Unfortunately, the customer service really lets it down. The staff came across as rude and uninterested, as though they couldn't be bothered to help customers. I also received a drink that was filled with ice, only to discover there was a fly in it. I had to ask for a replacement, but there wasn't even an apology, which was very disappointing. Another issue was that the laser tag was apparently "not on" again even though you could book on the app. It's becoming difficult to believe that's genuinely the case, and it gives the impression that staff simply don't want to run it. I think management really needs to hold a staff meeting about customer service and professionalism. A friendly attitude and a simple apology can make a huge difference. Without improvements, you'll continue to receive negative reviews, which isn't good for business. That's a shame because the venue itself is fantastic and has so much potential.

Organised a child’s birthday party, it was brilliant. So well organised with entertainment and everything set up so as parents we didn’t have to think about anything! Would highly recommend

Arrived this afternoon with my children, we come quite regularly to play bowling and play on the arcades. Used the change machine which gave out £9 in coins and the other £1 in 10 pences, my son wanted to play on the 20p claw machine, sent my daughter to reception to ask for them to be changed, for the staff response to be " not unless you buy something we cannot open the till" i went to the counter to speak about this further, to explain how can we use the machines stated 20p whether they the sweet ones or claw machines if we cannot exchange the money for the right change, explained that I had already paid for bowling bought drinks, so why would I need to buy something else to get right change, staff said her manager could open the till, asked for the manager, 2 members of staff, a young tall girl with long brown hair, and a young boy with id say mousy brown hair, being very rude, laughing in my face, the young boy behind the counter took it upon himself to throw a 20 pence piece at me that he had found sitting next to the till, then laughed in my face, to which I turned around and told him " throwing a 20 pence at me, trying to belittle me, is not very professional, and find his attitude amd customer service skills appalling, my 4 year old son should not have to witness that behavior hence why I sent him to go and stand with his sister by the pool table area, they were both laughing at me, and accusing me of shouting, when I simply asked if I could have my money exchanged for the right money, im not happy with the customer service I recieved tonight, waiting 20 mins for the cash machines to be filled up, and other customers waiting a very long time for machines to be filled with tickets, for staff to say " they will be filled up shortly, still not filled up had to ask again, poor customer service skills, not happy. All my other visits in the past have been great, but today was very shocked with the service I had recieved. The gentleman (manager) who came to speak with me regarding my concerns was very professional, and easy to talk to, very helpful and thoughtful to my concerns.

Booked a game of bowling on the 15th December ready for Christmas Eve with the family. On arrival we were told the lane was broken and it would be fixed within 5 minutes. Were told to go to the lane and we would be able to start the game when it was fixed. We sat at the lane patiently for 25 minutes before approaching a member of staff. We were told they didn’t have a time it would be fixed and we could either wait or go and receive no refund. Continued to wait a further 25 minutes while people arriving at this time were shown to working lanes despite us patiently waiting for 50 minutes at this point. We decided after nearly an hour we were going to leave and take the children somewhere else. We were told we couldn’t get a refund as we were choosing to leave (after being polite and waiting nearly an hour, despite booking in advance and people arriving after us being able to start there games of bowling on working lanes) in the end we were offered a voucher to return for a game of bowling and told we couldn’t use the voucher in the school holidays or on a Saturday. The whole purpose of the visit was during the school holidays. Utterly disgusted. We were continuously told “it’s not our fault, it’s not our issue, it’s a technical issue.” There was no effort made to keep us updated, numerous staff walked past us and apologised to people on other lanes (bearing in mind their lanes were working and only out of action for a maximum of 3 minutes during our lane being fixed). We frequented this establishment on a regular basis and I’m really disappointed in the service and the outcome. So I paid £40 for 1 game of bowling during the school holidays and can’t even use the voucher on a weekend or school holidays. £40 down, no game of bowling and no refund.

Had a hell of a laugh first time bowling in yrs and none of us had a clue what we was doing. Had to ask the kids in next row to us. If you book online its cheaper and you get a free pizza. Although I dont like pizza it was the scabbiest pizza I.ve ever seen and was told it tastes like cardboard . Don't recommend the pizza looks very thin and topping was sparse.. otherwise was a good time there .