I had bad customer service experience. We ordered food, drink was missing from our order, I called over a member of staff, they went off and sent another member of staff over. He asked what's the problem, explained our drink was missing (not a big deal because I know mistakes happens), he then stood there looking around at our table scanning everything, I said do you want to see the receipt? He said yea, so showed him, he walked off,came back with our drink, placed it down and went off. No apologies, no acknowledgement, nothing. Made us feel like we were lying. I dont expect much and I have so much love and respect for people working in fast food, entertainment centres as I know it can get very stressful. But this experience made us feel unwelcome. Shame as tenpin has amazing facilities even the toilets were very clean.

Amazing place to go with your friends and family. I have been going to tenpin here and there for a while now and I’ve always had a good time But last night was amazing, me and my friends where having so much fun and the staff : Autumn, Diana and Charlie where wonderful, They seem to take a great amount of pride in their work at tenpin and me and my friends could tell they where trying there hardest to be the best they could for the company and visitors.

Really disappointing experience. The tables are packed far too close together, which led to my partner accidentally tapping into someone behind him while taking a shot. He apologised immediately, but the guy clearly had an attitude problem and started verbally abusing him anyway. My partner continued apologising, but the other guy refused to move away from our table and became increasingly aggressive. There were no staff around to help de-escalate the situation, and the man eventually pushed my partner so he kicked him. At that point I was trying to get my partner out of the situation and towards the exit while asking staff to get security. Shockingly, nobody came to assist until we were already outside. Instead of dealing with the aggressive customer, staff focused on telling us to leave — which we were already doing. To make matters worse, I was still holding the pool cue in my hand rushing out the building and rather than checking if we were okay or helping calm things down, the manager treated me as though I was carrying it as a weapon. Completely unprofessional handling of the situation from start to finish. We ended up having to file a police report ourselves because the staff seemed totally clueless and unwilling to properly manage the incident. A venue serving alcohol whilst having kids around and should absolutely have visible staff and proper security procedures in place

Booked two lanes today for my son and 7 friends. We had a lovely time . Would like to thank Autumn for her brilliant customer service nothing was too much trouble for her she was understanding and very helpful. She got all the kids involved with a dance. Shes a credit to the team. Also the girl working soft play think toni ?? Sorry if I got name wrong. But again so helpful and lovely.

Tenpin Dudley stands out as a vibrant hub of entertainment, offering a lively and fun-filled experience that goes beyond the standard bowling alley. Recent reviews highlight the accommodating and friendly nature of the staff, who are praised for their efficiency in resolving technical issues with lanes and for their positive attitude. This contributes to a welcoming atmosphere that makes it a popular spot for both families and larger groups. The venue boasts an impressive array of activities, including a large arcade with a wide variety of games, pool and table tennis tables, and a dedicated soft play area for children. Some sources also mention the availability of private karaoke rooms. The facility recently underwent a £1 million refurbishment, adding more lanes and a new bar, which has significantly enhanced the overall guest experience. While the food receives mixed reviews, with some finding it a letdown, drinks are generally considered fine. For those on a budget, the "Tenpin Tuesday" deal offers excellent value. It's a highly accessible venue with wheelchair-friendly entrances and parking. To ensure a spot, especially on weekends or school holidays, it’s highly recommended to book your visit in advance.