Edit.. manager offered a refund and then went back on his word. Useless. The receptionist Ava or Eva, got the situation and refund sorted, perfect. Thanks to her and her alone, the rest of the staff are evidently pathetic. Disgusting. The place should be closed for a good clean and to retrain the rude and childish staff. Freezing cold pool, that isn’t disclosed to you until you’ve paid and tried it for yourself. Dirty changing room area, blocked drains and the stinking smell of dirty toilets through the whole place. Absolutely rotten. Do not go The deputy manager has just called me regarding the complaint made and done nothing apart from tell me I’m out of order and that I’m not being understandable. Useless and pointless move made by them. Facts do not change and your phone call was recorded so I’ll send that with the formal complaint too.

we booked the pool party and had the most amazing time it was so intimate and private which we loved, we all had a blast and was great value for money. The lifeguards were amazing, friendly and respectful props to them! Will definitely be booking again in the future.

I have been mislead over the phone - I wanted to cancel my booking ONLY if I was able to get my full refund, so I contacted Fox Hollies and explained my situation. The person then said to me I would be able to do this if I cancelled the booking & contact support they'll be able to offer me the full refund to my bank account. Unfortunately when messaging them the day I cancelled it, they let me know that this isn't possible which has mislead me. *EDIT* The reply says staff are trained not to guarantee refunds however if you actually listened back the the phone call, I asked for the second time to CONFIRM I could and they said yep it wouldn't be a problem if I contact support - doesn't sound like enough training is done.

My children have been going to the swim sessions for a couple weeks now. Its decent nothing special. If you are thinking about sending your kids here take into account that they never answer the phone ( even when a receptionist is sitting at the desk ) I've been calling a number of times all weekend about an issue with my membership and its always either going straight to voicemail or rings non stop and no answer.... quite disappointing really

I like this gym but it needs more benches in the ladies area. 1 is not enough and it is so heavy only the strongest of the ladies can move it. The area could do with 3 moveable benches that will not give you a hernia if you try to move it . Jenny is fantastic and very friendly. Always willing to help .