Would give it zero if possible. Trying to cancel membership has been an absolute joke & to top it off they’re making me pay an extra month because of 1 day (though it took me a week to figure out cancelling) because forget getting through on the phones etc! Gyms tiny for the amount of members! Puregym/trugym/gym group far better for size & equipment availability. Would much rather drive to one of those. Being able to access other spaces wasn’t great either, parking at most venues is absolutely horrendous & the gyms are all quite small, overcrowded & staff are either nowhere to be seen or quite unhelpful

The staff do not keep the changing rooms clean, the floors are gross they couldn't least hose it down a couple of times a day. Also, someone vomited in the pool and even though the lifeguard was told they did nothing about it. The staff there are lazy and slack.

Went along to Northfield leisure centre today to enquire about membership. Able to discuss what I wanted from a gym membership and discussed options... Receptionist offered insightful assistance setting me up with a membership that will suit my needs.. Advised me what app to download to book classes... Enquired about access to pool for individuals with a disability time taken to show the assisted chair and pod to gain entry to pool, shown a room with a hoist to assist individuals out of personal wheelchair.. Pool area looked clean and well maintained with an alert lifeguard on duty not playing on a phone. Locker facilties and changing room for classes and gym.. Looking forward to using this facility.. Big shout out and thank you to staff who assisted myself today.

The classes are good fun with friendly instructors, the gym is small but alright. The things that let the leisure centre down are lack of communication- staff never answer the phone, they wrongly put strikes on your account when they change a class that does not suit you and unpleasant smells and cleanliness of the changing rooms. No ones ever tried to call back either. Ive tried to cancel my subscription online can I can't seem to do so, nor will anyone answer the phone again, surely this and better communication would be better for members?

The gym is far too small for the number of members they take on. I’ve been going every other day for over a year, and every single visit I’ve had to queue for basic equipment. That’s not acceptable given the price. You’d honestly be better off at a larger 24/7 commercial gym. Much cheaper and more reliable